For clients and their families, our 24/7 on call service provides profound peace of mind, especially through long, uncertain nights when feelings of isolation and worry can feel overwhelming. By offering timely reassurance and expert guidance, our 24/7 support service reduces unnecessary calls to emergency services and helps prevent emergency department presentations, sparing clients the distress of hours spent in noisy, unfamiliar hospital environments.

Across the organisation, our team typically receives between five to ten calls each night, (although this can vary). Our nurses also carry out several overnight home visits each week, ensuring families receive responsive, proactive support exactly when it’s needed. The service costs $300,000 each year to deliver, and we need your help to keep this vital care available.

With your support, we can keep delivering this exceptional care — and the deep sense of security it brings to clients and their loved ones. For families living through some of life’s hardest days, your gift helps keep care at home and reassures them they are never facing it alone. Your gift will help more families access the reassurance, connection and compassionate care they need, right when it matters most.

Every donation, no matter the size, can make a life-changing difference for clients and loved ones as they strive to live well, every day.